Product Availability

If any product is out of stock, unavailable or if we are just simply unable to fulfill your order we will contact you immediately to find out if you are interested in receiving a substitution. If a substitution is not acceptable you may wish to terminate the sale in which case, we will refund the amount charged to your credit card.

Please note: Prices, specifications, and availability of products are subject to change without notice. Any typographical, photographic, or specification error in products or pricing is subject to correction. We will notify you of any corrections or changes and ask for your approval before we complete your order.

 

Damaged Products

Should you receive a defective product, you're requested to take a photo of the item in its packaging and send an email to kiaafayee@gmail.com with the description about the damage. Be sure to include the order number. Our Customer Care agents will get back to you on the way forward.

 

Replacements

We take great pride in our product and it is 100% guaranteed. Since natural hair is reactive to a simple wash and deep conditioning product issues or concerns can often easily be remedied by implementing a simple care regimen. However, if you feel you’ve received a product that is truly defective and unusual we want to hear from you. If you have received any product that is defective you must contact us within 10 calendar days from the date of purchase. Although no refunds are permitted we will address the quality issue at once. Exchanges are available if both parties agree that hair is defective.

 

My Hair Guarantee

My Elite Hair, is The Hair Spa’s our Pro-Grade product and used by the world’s top celebrities and their stylists. This product ships with a 100% quality guarantee against manufacturing defects when installed and maintained in the professional manner in which it is intended.

1. Use a 100% silk bonnet when sleeping (included)

2. Wash hair with sulfate free and paraben free shampoo & conditioner

3. Hair should be installed by a licensed stylist. Exchanges

 

From time to time, The Hair Spa, at its sole discretion, may exchange products or portions of a product under the following conditions:

Requests must be made within 10 calendar days from the date of purchase. Any exchange request after 10 calendar days will not be honored.

We will not accept any merchandise which has been used or altered (brushed, combed, picked, cut, removed from the weft or processed) in any way.

According to the Federal law you cannot return human hair products that have been used. This includes removing the hair from the bundle and trying it on. We adhere to these strict policies with respect to hair returns, hygiene concerns and federal law. Please return the item in the original and resalable condition as a necessary health precaution. Note that perming, coloring, lifting, rinsing, removing the hair from the weft or otherwise processing the hair “eliminates the possibility of any exchange or replacement.”